Rapid troubleshooting with state-of-the-art technology

Augmented reality allows us to “expand” the real world into the virtual realm. KKT chillers applies this technology to improve service support and, most importantly, increase speed and efficiency. Remote support is available to all KKT chillers customers who have concluded a maintenance agreement that includes this option.

In order to intervene efficiently in the event of a malfunction, a visual inspection of the conditions on site is indispensable. Usually, this inspection is carried out by the local, qualified KKT chillers service technician, who checks the refrigeration system, defines spare parts and then repairs or maintains the chiller.

However, if a situation arises out of the blue that must be resolved quickly, or the system is in a geographic location difficult to reach for the service technician, KKT chillers remote support offers a modern, highly efficient way to discuss the issue under the guidance of KKT chillers technical support, define spare parts and, if necessary, resolve the issue without the need for an on-site visit.

How does remote support work?

To use this modern support option, you only need a mobile device (smartphone or tablet) and our augmented reality app.

Another option is VR glasses that allow you to work comfortably and hands-free.

In the event of a malfunction, please contact our 24/7 technical support, which then connects to your mobile device via the ACTY app. The minimum requirement at the location is mobile internet via 3G or Wi-Fi.

Vie the software, the technical support uses the mobile device’s camera to read the error code, check local conditions and guide you through the troubleshooting process. This is done both verbally and visually by marking spots on your device where you need to intervene (in Freeze or AR mode).

This way, you can work highly efficiently and precisely – even hands-free with smart glasses. The AR approach saves you time and costs and significantly reduces facility downtimes.

Take advantage of KKT chillers’ remote support: the latest and fastest type of on-site service – without an on-site visit!


  • Reduction in downtimes and malfunctions
  • Simple and fast troubleshooting in record time
  • Travel costs reduced to a minimum
  • Relevant instructions, videos and images directly displayed on the screen of your mobile device
  • Hands-free working possible with smart glasses


Basic premise for the use is a KKT chillers maintenance contract with remote support option.

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